PACK & SEND Franchise: A Comprehensive Overview

PACK & SEND is an Australian-founded company specializing in a comprehensive range of postal, freight, courier, packing, and removalist services. Established in 1993, the company has expanded internationally, with operations in Australia, New Zealand, and the United Kingdom. Operating through a network of franchised Service Centres, PACK & SEND offers unique opportunities for entrepreneurs interested in the logistics and shipping industry.​

Key Features of the PACK & SEND Franchise:

• Diverse Service Offerings: Franchisees provide a full spectrum of services, including packing, shipping, freight forwarding, and logistics solutions. They handle items of all sizes, weights, and fragilities, catering to both individual and business clients. This diversity ensures multiple revenue streams and a broad customer base.

• Proven Business Model: Launched in Australia in 1993, PACK & SEND has developed a robust franchise system that has been successfully replicated in various international markets. The business model emphasizes high gross profit margins and average transaction values, contributing to strong annual growth for franchisees. ​

• Comprehensive Training and Support: Franchise partners undergo an extensive training program, including induction training, practical hands-on experience, and ongoing support. This ensures that franchisees are well-equipped to manage all aspects of the business, from operations to customer service. 

• Exclusive Territories: Each franchisee is granted an exclusive marketing territory, allowing them to focus their marketing efforts without the concern of competing with other PACK & SEND locations. This exclusivity helps in building a strong local customer base. ​

• Marketing and Lead Generation: PACK & SEND supports its franchisees with national marketing campaigns, sales kits, and management resources. They also offer a Brand Lead Guarantee program, ensuring a minimum number of leads in the first year to help establish the business.

Financial Considerations:

• Initial Franchise Fee: The initial franchise fee varies by region. For instance, in the UK, the fee is £29,500. Prospective franchisees should budget for additional costs, including service centre fit-out and working capital. 

• Total Investment: The total investment required to open a PACK & SEND service centre is estimated between £120,000 and £135,000 in the UK. This includes the franchise fee, fit-out costs, and working capital to cover operating expenses until the business becomes profitable. ​

• Ongoing Fees: Franchisees are responsible for ongoing fees, including royalty payments and contributions to national advertising funds. These fees support continuous marketing efforts and the overall growth of the PACK & SEND brand. ​

Ideal Franchise Partner Attributes:

• Customer-Centric: A strong emphasis on understanding and exceeding customer needs is crucial.

• Innovative Thinker: Being open to new ideas and seeking out-of-the-box solutions to problems is valued.​

• Multitasker: The ability to efficiently juggle multiple tasks and responsibilities is important.​

• Resourceful: Proficiency in leveraging available assets to find solutions is essential.​

• Networker: Cultivating relationships with customers, potential partners, and industry players to develop collaborative opportunities is key.​

• Results-Driven: Being outcome-oriented and diligent in setting and achieving measurable goals is vital. ​

Next Steps for Interested Entrepreneurs:

Prospective franchisees are encouraged to:

1. Initial Inquiry: Complete an enquiry form on the PACK & SEND website to receive detailed information about the franchise opportunity.​

2. Discovery Process: Engage in a structured application process that includes interviews, meetings, and reviews to ensure alignment between the franchisee and the company.​

3. Financial Planning: Assess financial readiness, considering the initial investment and potential ongoing costs. PACK & SEND offers guidance on funding options, with up to 70% support available through high-street banks, subject to personal circumstances. ​

4. Training and Launch: Upon securing a franchise, undergo comprehensive training and launch support to establish and grow the business successfully.​

For more detailed information or to explore franchise opportunities, interested individuals can visit the official PACK & SEND website.